Code of Conduct
Section 3: Improper Behaviour, Complaints and Course of Action
ARTICLE 13
If a participant experiences the behaviour of a fellow participant or coordinator is improper the participant is encouraged to contact any one or all of the coordinators and take the following steps:
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Explain what you have experienced, which articles of the Code of Conduct you feel have been breached and, if applicable, that you tried to talk to the person to solve the problem.
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Tell the coordinator(s) how you would like to proceed (for example, the coordinator could talk to the person to resolve the problem). If this does not lead to a satisfactory solution, the participant can lodge a formal complaint with the coordination team. This should include the following:
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The participant’s name
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Type of improper behaviour the participant experienced, including which articles the participant feels have been breached.
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The date, time and place of the occurrences.
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Name of the person(s) accused of improper behaviour.
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Supporting documents if possible (for example, e-mails or other correspondence).
ARTICLE 14
If a participant experiences improper behaviour from one of the coordinators, he or she is encouraged to take the following steps:
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Discuss the problem with another coordinator.
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If this is not an option, or if this does not lead to a satisfactory solution, contact Silba’s EOM Responsible
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The participant can file a formal complaint against the alleged offender by contacting the main board of Silba. This complaint should state the following:
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The participant’s name.
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Type of improper behaviour the participant experienced, including which articles the participant feels have been breached.
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The date, time and place of the occurrences.
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Name of the person(s) accused of harassment or discrimination.
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The relief that is claimed and the solution that the participant would like to see).
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Supporting documents if possible (for example, e-mails or other correspondence).
ARTICLE 15
Information given by the victim as well as the accused in a matter brought before the coordinators shall, upon request, be heard under conditions of strict confidentiality unless these conditions create a breach of the Code of Conduct.
ARTICLE 16
A participant that is part in a complaint, be that the accused or the victim in a case of improper behaviour, shall always be heard by more than one coordinator, so as to avoid any possible confusion, inconsistency or bias of information.